Terrible customer service, terrible shipping partners, and just a shady and irresponsible company all around based off of my experience. I am out of $232.44, and will never make another purchase on MNML again. MNML had zero urgency or interest in resolving the matter two months ago, and spent more time disputing what happened than they did offering to send me the order again, store credit or a refund. Had no luck with the shipping company, they told me it was delivered according to their system but if I didn’t receive it to contact MNML. Chase claims denied this and I spoke with supervisor just for him to tell me MNML provided the shipping information, and that it had been “delivered” to the correct address. I disputed this and provided evidence to them that I had been given questionable shipping information all along, and nothing had been done to resolve the matter. Two months later Chase takes the $ back out of my account and says MNML turned over paperwork that proves it was an authorized purchase and the items were delivered. A few days later after I failed to locate the package or get this resolved by MNML, I contact my bank and let them know the situation and they refunded me my money. I let them know I was home the entire day and went outside immediately once I got notification, and they stopped replying to me. They use a shipping company I have never seen or heard of, and advise me to take it up with the shippers since it was “delivered“. An actual person finally reaches back out saying the package was delivered and sends me a link to a different package tracking screen that has the original “delivered” to wrong address, but an additional “delivered” to the correct city (doesn’t have my address on it). Never did, so I contacted customer service to let them know what was going on. This means you dont even need a discount code to get free. Package wasn’t outside door, in the mailbox or at apartment office, so I waited 24 hours to see if the package would turn up. YES, MNML offers an ongoing free shipping policy, which runs constantly on their e-commerce site. Got a notification my order was delivered 11/14 to a different city (no address attached, just the city). Redeemable once per customer.Ordered $232.44 worth of clothes 11/09/22 We’ll provide a full refund (excluding shipping fees) within 30 days of purchase. If anything happens to your PHNX Case, we’ll ship you a free replacement under our 2-year warranty policy.Īll PHNX Case orders come with a 30-day money back guarantee. We aim to please and we want to ensure you are 100% happy with your PHNX Case purchase.
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